Business phones

We set up and run your phone system in the cloud, so there’s no box on the wall to maintain. Numbers move with you, staff can work from anywhere, and there’s no PBXA phone system box on site that connects calls between extensions. Hosted phones replace it. More terms to maintain or replace.

Three ways to start

	Solo	Small Business Most popular	Multi-User
Per month	£10.00	£14.00 per user	from £95.00 e.g. 10 users
Startup fee (one-off)	£15.00 per number moved	£15.00 per number moved	£15.00 per number moved
Best for	One phone or desk	Small teams, priced per person	Offices and teams that share calls
Keep your existing numbers	✓	✓	✓
Minutes each month to UK landlines and mobiles	200	200 per user	200 per user
Voicemail to email	Add-on	✓	✓
Works in the office or at home	✓	✓	✓
Mobile and computer apps	Add-on	Add-on	✓
Welcome menu (“press 1 for…”) with recorded prompts	–	Add-on	✓
Hunt groupsA group of phones that ring together or in turn, so calls reach whoever is free. More terms and call queues	–	Add-on	✓
Direct dial numbers for staff	–	Add-on	✓

Why move

• Keep your number. Existing numbers move across, so you don’t have to reprint anything.
• Work anywhere. A handset in the office, an app on a mobile, or both ringing together.
• Nothing to maintain. No system on site to fail, and changes are made for you rather than needing an engineer.
• One provider. Take your broadband from us too, and one team looks after both.

Our phone service is set up, managed and supported by our own team in Llanidloes.

Add-ons and features

Build on any plan with the extras you need. Prices are monthly and exclude VAT, unless marked as one-off.

Calls and numbers

Option	What it does	Price
Extra phone number	Add a local, national or non-geographicA number not tied to a place, such as one starting 0300 or 0800. More terms number, or keep one you already have.	£1.00 per number
2,000 minutes	Upgrade a user from 200 to 2,000 minutes a month to UK landlines and mobiles.	£4.00 per user
Call redirection — basic	Send calls from one of your numbers to another phone, such as a mobile, up to 200 minutes a month.	£2.50
Call redirection — enhanced	As above, up to 2,000 minutes a month.	£4.50
Moving a number	Transfer an existing number from a copper line or another provider.	Free on a 12-month term, or £15.00 one-off per number

Answering and routing

Option	What it does	Price
Voicemail	Messages straight to your inbox, or dial 1571.	£2.50
Welcome menu — single level	A recorded welcome and a menu of choices, routed to phones or hunt groups. Includes opening hours and holiday handling.	£8.00
Welcome menu — multiple levels	As above, with further menus after the first, as many as you need.	£15.00
Hunt group	A group of people who share incoming calls, with its own opening hours. Per group.	£1.50

Phones and apps

Option	What it does	Price
Desk and cordless phones	We use Yealink handsets, set up and ready to plug in. Tell us how many you need and we’ll quote.	Ask us
Softphone app	Take your calls anywhere on a mobile or computer, with no phone hardware needed.	£4.90 per user
Telephone adapter	Plugs into your router and keeps an existing phone, or another device on the line, working as normal.	£49.95 one-off

• Over 100 features are available. These are the ones most often asked for. Tell us what you need and we’ll put a plan together.
• Card machines, alarms, door entry, lift phones and fax lines often sit on a copper line. We check these with you before you switch. See the copper switch-off.