Legal
Terms and Policies
Everything that governs how we supply our services and handle information, in one place.
Last updated: 10 November 2026
Everything that governs how we supply our services and how we handle information, in one place.
If you are looking for something specific and cannot find it here, email [email protected] and we will point you at it or answer directly.
Using our services
| Document | What it covers |
|---|---|
| Terms of Service | The agreement between us. General terms, then service-specific sections for communications, hosting, Microsoft 365, support, hardware and workshop work. Section 18 sets out your rights if you are a consumer. |
| Acceptable Use Policy | What you may and may not do with the services. Short and specific rather than exhaustive. |
How we handle information
| Document | What it covers |
|---|---|
| Privacy Notice | What personal data we collect, why, how long we keep it and what rights you have. Covers website visitors, enquiries, customers, suppliers, job applicants and devices brought in for repair. |
| Data Processing Agreement | Our Article 28 terms for customers whose personal data we process. Sets out what we process and why, our security measures, our subprocessors, breach notification and what happens to data when the service ends. |
| Cookie Policy | Which cookies this website sets, what each one does and how long it lasts. You can change your choices at any time from the cookie settings link in our footer. |
| Subprocessors | Every third party that processes personal data on our behalf, where they are, where your data sits and what protects it. Includes our use of AI. Kept current — this page is the authoritative version. |
Security and putting things right
| Document | What it covers |
|---|---|
| Security | How we protect our platform, your devices and our own systems. Written so you can tell what we do from what we intend to do. Includes how to report a vulnerability. |
| Complaints Procedure | How to complain, what happens next, and how to take it further — including independent adjudication for communications services. |
How we work
Environmental Statement — what we actually do to reduce our impact: remote-first support, green power, repairing before replacing, and recycling properly.
For supplier assurance and procurement
If you are assessing us as a supplier, the three documents you are most likely to need are the Data Processing Agreement, the Subprocessor list and the Security page. Together they cover most of what a standard security questionnaire asks.
We would rather answer a questionnaire properly than send a brochure, so if yours asks something these pages do not cover, send it to [email protected].
These documents apply automatically through our Terms of Service — there is nothing to sign. If your organisation needs a signed Data Processing Agreement, a version tailored to your requirements, or a bespoke contract, ask us at [email protected].
Versions and changes
Every document carries a version number and an effective date. Where a change materially reduces your rights we give 30 days’ notice before it takes effect, and you may end the affected service without penalty if you do not accept it.
For subprocessor changes specifically, we give 30 days’ notice and you have a right to object. Ask us at [email protected] to be added to the notification list.
Who we are
PCQ Solutions Ltd Cambrian House, Cambrian Place, Llanidloes, Powys, SY18 6BX
Registered in England and Wales, company number 04019429 VAT number GB753384418 ICO registration reference Z1285873
Questions about any of this?
If something here affects you and is not clear, ask us. We would rather explain it than have you guess.