Alert: Web/Email Server Upgrade:

Today at 17:45 (5:45pm) we will be beginning a massive server upgrade to improve our services.

This will mean that many of our services will be offline for approximately 1 hour whilst we work to bring the upgrades online. This will include all email accounts and websites hosted with us. Here is the schedule:

17:45 - Websites hosted with us will go offline
17:50 - Emails will go offline
18:15 - Websites back online
18:15 -19:45 - Emails will be back online

But don't worry! Everything will be exactly as you left it, and we hope you will enjoy the improved service as a result.

Also, this will not affect your broadband!

Please email support@pc-q.co.uk if you have any questions :)

Jason - PCQ ... See MoreSee Less

1 week ago

E-Mail Server update on issues - BRUTE FORCE ATTACK

5 engineers have been investigating the fault which has caused much disruption for thousands of our client's and hundreds of businesses all over the UK getting to their mailboxes. No loss of mail has occurred, the issue has been clients gaining access to view mail.

During this time we have discovered no actual issue with the servers but that it was being overloaded in waves with a 'brute force' attack from multiple locations globally.

The attack is ongoing and until this settles we have increased our mail servers security and the allowable number of failed password attempts. If you find yourself blocked from being able to access mail please get in touch by phoning during office hours or by asking someone you know to email our 24/7 support team support@pc-q.co.uk with your name and email address and one of the team will check the ban lists to enable access.

Services have been running smoothly today with 4 short outages as we rolled out configuration changes. The attack is quickly declining as incoming attempts are blocked much faster (3 failures).

Hope all is running well if you have issues please get in touch so one of the team can assist.

PCQ Team. ... See MoreSee Less

1 month ago

Update: At 11:15 UTC we can confirm the issue with PCQServer1 have been resolved - All email services have been resumed.

If you're still struggling, please restart your computer and try once more, and if not please phone 01686411000 for support.

Thank you for your patience :)

Jason ... See MoreSee Less

1 month ago

Good morning folks,

We do apologise, we are experiencing service issues with PCQ's server1 responsible for mail deilvery for thousands of mailboxes. If you are experiencing issues mail is being sent and received by your mailboxes just your access to it isn't currently working.

Rest assured, we are dealing with this at the highest priority and none of your mail will be lost.

If you want to receive updates please raise a support ticket either by emailing or visiting our support page on pc-q.co.uk

***Just a note - This will have *zero* effect on your broadband connections or your webhosting***

Jason :) ... See MoreSee Less

1 month ago