Support
Need help? You're in the right place and in safe hands
PCQ is here to help!
- Existing or new clients alike, we can provide support
- We can support Windows, Apple and Linux environments
- Any make or model
- Home users
- Business users
- Basic help for first time users
- Support for IT professionals and consultants
- Our clients are global. No matter where you work or live, we can help
- Internet support – PCQ is an internet provider, this gives us insight and tools to assist
- Data support – Telecoms – Data cabling – Wifi
Start with a phone call
01686 411000 or email support@pc-q.co.uk
Support ticket
- Raise a new ticket to get help
- 24/7/365 access to support
- check progress on a ticket
- History is noted in your client portal
Remote support
- Instant expert help
- Safe & secure
- Fully logged activity
- More than 90% of issues are fixed this way
- Reduced cost and environmentally friendly
- Sit back and watch us work
Workshop
- Professional service
- Clear, up front charges
- Choice of rates
- Choice of priority
- Fast turnaround
- Diagnostic suite
- Anti-static environment
- Insured
- Banking grade secuirty
- Data protection registered (ICO)
- Cyber Essentials accredited
Callout
- Engineers are available quickly
- Home installations
- Business installations
- National network of IT consultants available
- National network of cable engineers available
- Insured
- Payment arranged after site works are done, never on the spot (protecting the vulnerable)