Support
Jargon buster
Plain-English explanations of the technical terms on our website. Can’t find the word you’re after? Ask us.
- 4G and 5G
- Mobile data networks. 5G is the newer, faster one.
- Acronis
- The backup service we use, kept separate from Microsoft.
- Asset register
- A list of your devices: who uses each one, what’s installed and its serial number.
- Auto attendant
- The recorded welcome and menu callers hear, such as “press 1 for sales”.
- Bitdefender GravityZone
- The antivirus and security software we install and manage for you.
- Cyber Essentials
- A UK government-backed certificate showing a business has the basic cyber security protections in place.
- CyberSmart
- The platform that checks your devices stay up to the Cyber Essentials standard all year round.
- DNS
- The internet’s address book: it points your domain name at your website and email.
- EFM
- A guaranteed business connection over several copper lines, used where a fibre leased line isn’t available.
- Exchange Online
- Microsoft’s business email service.
- FTTP
- Fibre to the premises: the industry name for Full Fibre, with fibre all the way into your building.
- Full Fibre
- Fibre-optic cable all the way into your building, also called FTTP. The fastest and most reliable type of broadband.
- Hunt group
- A group of phones that ring together or in turn, so calls reach whoever is free.
- Hyper-V
- Microsoft’s software for running several virtual servers on one physical server.
- Imunify360
- Security software on our hosting servers that blocks attacks and malware.
- ISL Online
- The secure tool for one-off remote sessions: you enter a code we give you, and can watch everything we do.
- KnowBe4
- The security awareness training we run for you: short lessons and practice phishing emails.
- Leased line
- A private internet connection just for your business, with guaranteed speed and fast fault repair.
- LTE failover
- A mobile data backup that takes over automatically if your broadband line goes down.
- Mbps
- Megabits per second: how fast data moves. Higher is faster.
- Mesh kit
- Extra WiFi units placed around the house so the signal reaches every room.
- Microsoft 365 tenant
- Your organisation’s own Microsoft 365 account, holding all your users, mailboxes and settings.
- Non-geographic number
- A number not tied to a place, such as one starting 0300 or 0800.
- OneDrive
- Microsoft’s personal cloud storage for your files.
- Patching
- Installing the updates that fix security holes and bugs in Windows and your programs.
- PBX
- A phone system box on site that connects calls between extensions. Hosted phones replace it.
- pfSense
- A professional firewall used to protect business networks.
- Phishing
- Fake emails or messages that try to trick you into clicking a link or giving away a password.
- Plesk
- The control panel for managing your website, domains and mailboxes.
- Point-to-point link
- A radio link beamed between two buildings to share an internet connection where a cable can’t go.
- PWAN
- A private network joining several of your sites together.
- Secure Score
- Microsoft’s measure of how well your Microsoft 365 security settings are set up.
- SFTP
- A secure way for web developers to upload website files.
- SharePoint
- Microsoft’s shared file storage for teams.
- Site-to-site VPN
- A secure, encrypted link that joins the networks of two offices over the internet.
- SOGEA
- Fibre to the green cabinet in your street, then the existing copper line to your door. No phone line needed.
- SoTAP
- Broadband over a copper line all the way, for places fibre hasn’t reached yet.
- SPF, DKIM and DMARC
- Settings that prove email from your domain is genuine, so it is harder to fake and less likely to land in spam.
- Splashtop
- The secure tool we use to connect to your computer when helping you remotely. You can see everything we do.
- SSL
- The padlock in your browser: it encrypts the connection between visitors and your website.
- Static IP
- A fixed internet address that never changes. Useful for security cameras, remote access and some business systems.
- Syncro RMM
- The software we use to keep your computers updated automatically and to see their details when we help you.
- VLAN
- A way of splitting one network into separate parts, such as keeping guest WiFi away from business computers.
- VM
- A virtual machine: a server that runs as software on another server.
- VoIP
- Phone calls over the internet instead of an old copper phone line.