Legal
Terms of Service
The agreement under which PCQ supplies its services.
Version 1.5 · Effective 10 November 2026
1. These terms
1.1 Who we are
PCQ Solutions Ltd, registered in England and Wales under company number 04019429, registered office Cambrian House, Cambrian Place, Llanidloes, Powys, SY18 6BX. VAT number GB753384418.
In these terms “we”, “us” and “our” mean PCQ Solutions Ltd. “You” and “your” mean the customer named on the Order.
1.2 What these terms cover
These terms apply to all services we supply to you, together with:
- the Order — the quotation, proposal, order form or written confirmation setting out what you are buying, for how long and at what price;
- our Data Processing Agreement, where we process personal data on your behalf;
- our Acceptable Use Policy;
- any service-specific terms set out in sections 12 to 17 below; and, if you are a consumer, section 18.
Together these form the agreement between us.
1.3 Order of precedence
If there is a conflict, the order is: the Order, then service-specific terms, then these general terms, then our policies. The Data Processing Agreement prevails over everything else on matters of personal data.
Signed or tailored agreements. Our services are normally supplied on these published terms, with nothing to sign. If you need a signed contract, a signed copy of our Data Processing Agreement, or terms tailored to your organisation, ask us. Anything we agree and sign with you forms part of the Order and takes priority under this clause.
1.4 Who we supply
Managed services — IT support, hosting, Microsoft 365, connectivity and telephony — are supplied to businesses and organisations. Some of them, including broadband, home telephony, mobile data and Care & Support for the home, are also supplied to households. Where you order a service for a business, you confirm you are doing so in the course of that business.
Workshop services — repairs, data transfer and related work carried out at our premises — are supplied to businesses and to members of the public.
Where you are a consumer — an individual acting wholly or mainly outside your trade, business, craft or profession — section 18 applies to you, and prevails over anything else in these terms that would reduce your statutory rights.
Where you are a small business customer — ten employees or fewer — certain additional protections apply to communications services under Ofcom’s rules. These are set out in section 12 and apply regardless of anything else in these terms.
2. Our services
2.1 What we will do
We will supply the services set out in your Order with reasonable skill and care, in accordance with these terms.
2.2 Changes to services
We may make changes to a service:
a. to reflect changes in law or regulatory requirements; b. to implement technical adjustments and improvements, including security updates; c. where a supplier changes or withdraws something we depend on.
Where a change materially reduces the service, we will give you at least 30 days’ notice and you may terminate the affected service without penalty.
2.3 Things outside our control
Some of what we supply depends on third parties — network operators, software vendors, data centres and the public internet. We are not responsible for failures in those third-party services beyond our reasonable control, although we will use reasonable efforts to resolve them and will keep you informed.
2.4 Service availability
We do not guarantee uninterrupted service. Where your Order includes a specific service level, that service level applies. Where it does not, we will use reasonable efforts to maintain availability and to restore service promptly after a failure.
We will give reasonable notice of planned maintenance where we can. Emergency maintenance — including applying security patches — may be carried out without notice where delay would put systems or data at risk.
3. Your responsibilities
You will:
a. provide the access, information, cooperation and decisions we reasonably need to deliver the services, promptly;
b. ensure that anyone you allow to use the services complies with these terms and our Acceptable Use Policy;
c. keep your credentials secure, and tell us promptly if you believe they have been compromised;
d. maintain any equipment, software, premises or connectivity that is your responsibility;
e. hold the necessary licences, consents and rights for anything you ask us to host, process or administer;
f. comply with all applicable law in your use of the services.
If we cannot deliver a service because you have not done something you were required to do, we are not liable for the resulting delay or failure, and we may charge for time reasonably wasted.
4. Charges and payment
4.1 Charges
Our charges are set out in your Order. Unless stated otherwise, charges to business customers are exclusive of VAT, which we will add at the prevailing rate. Prices we quote to consumers include VAT.
Recurring charges are billed monthly in advance unless your Order says otherwise. One-off charges are billed on completion. Time-and-materials work is billed at our rates current at the time the work is done. Our current rates are available on request.
4.2 Payment
If you do not hold an account with us, payment is due on collection of goods or on delivery of the service.
If you hold an account with us, payment is due within 30 days of the invoice date.
For rolling services paid by Direct Debit, we collect on the 1st or the 15th of the month as stated on your invoice, or the nearest working day where that falls on a weekend or bank holiday.
How to pay. Home customers pay for monthly services by Direct Debit. Business customers can pay by Direct Debit, which we recommend, or hold a 30-day account and pay by bank transfer, card or PayPal. You can also pay at our counter in Llanidloes. We do not normally accept cheques for monthly services; where we do, a handling fee may apply, and we do not accept cheques from customers who do not hold an account with us.
4.3 Late payment
If you do not pay on time we may:
a. charge interest at 4% above the Bank of England base rate, accruing daily, and, where you are a business customer, the fixed sum recoverable under the Late Payment of Commercial Debts (Interest) Act 1998;
b. after giving you at least 7 days’ written notice, suspend some or all services until payment is made.
Suspension does not relieve you of the obligation to pay charges that continue to accrue. We will not suspend a service where doing so would be disproportionate, and we will restore it promptly once payment is received.
4.4 Disputed invoices
If you dispute an invoice, tell us within 14 days of the invoice date, explaining why. You must pay the undisputed part. We will not charge interest on, or suspend service for, a genuinely disputed amount while we are investigating it.
4.5 Changes to charges
We may change our charges on at least 30 days’ written notice.
Except where clause 4.7 or 4.8 applies, where the change increases the charges for a service you are receiving, you may terminate that service without penalty by telling us before the change takes effect. If you do not, the new charge applies from the date stated in the notice.
Price changes to communications services are also subject to section 12.4, which applies in addition to this clause.
We may pass through, without the notice in this clause, changes imposed on us by a third party where we have no discretion over them — specifically changes in VAT or other taxes, and regulated charges set by a telecommunications regulator. We will tell you as soon as we can.
4.6 Debt recovery
If an amount remains unpaid after we have sent you a final written reminder giving you at least 14 days to pay, we may pass the debt to a debt collection agency or solicitor to recover on our behalf, and we may start court proceedings.
a. If you are a business customer, you must also pay our reasonable costs of recovering the debt, including the agency’s or solicitor’s charges. These are in addition to the fixed sum under the Late Payment of Commercial Debts (Interest) Act 1998, less that sum where the law requires.
b. If you are a consumer, we will only ask you to pay costs we have reasonably and actually incurred in recovering the debt, and we will tell you what they are before we pass the debt on.
4.7 Supplier and wholesale cost increases
Many of our services depend on suppliers — network operators, wholesale broadband and call providers, Microsoft and other software vendors, and hosting and data-centre providers. If a supplier increases what it charges us for something we provide to you, we may increase our charge for that service at any point during the service, including during a minimum term, by giving you at least 30 days’ written notice. The increase will be no more than is needed to reflect the increase in our cost. We will tell you the new price, when it takes effect, and that it results from a supplier increase.
a. If you are a business customer, the right to terminate in clause 4.5 does not apply to an increase under this clause, except for communications services, where clause 12.4 applies.
b. If you are a consumer, you may end the affected service without penalty by telling us before the increase takes effect.
c. For communications services (broadband, telephony and mobile), clause 12.4 applies: where Ofcom’s rules give you the right to leave, you may end that service without penalty within 30 days of our notice.
4.8 Annual price review
We may review our charges and change them by giving you at least 30 days’ written notice. We will not change the charges for a service you are receiving under this clause more than once in any 12-month period (increases under clause 4.7 and changes in tax are separate). We will tell you the new price in pounds and pence and when it takes effect.
a. If you are a business customer, a change under this clause applies to services you are already receiving, including during a minimum term, and the right to terminate in clause 4.5 does not apply, except for communications services, where clause 12.4 applies.
b. If you are a consumer, you may end the affected service without penalty by telling us before the change takes effect.
c. This is a review, not an automatic increase: we do not link our prices to inflation or to a fixed percentage.
5. Term and termination
5.1 Term
The agreement starts on the date stated in your Order, or when we begin providing the services, whichever is earlier. It continues for the minimum term stated in the Order, and then automatically renews for successive periods of one month unless terminated.
Where no minimum term is stated, the services are supplied on a rolling monthly basis.
5.2 Termination for convenience
Either party may terminate a service, or the agreement, by giving 30 days’ written notice, expiring no earlier than the end of any minimum term.
Some services carry a longer notice period because of commitments we make to suppliers on your behalf. Where that applies, it is stated in your Order and in section 12 for communications services.
5.3 Termination for cause
Either party may terminate immediately on written notice if the other:
a. commits a material breach that is capable of remedy and fails to remedy it within 14 days of being asked to; b. commits a material breach that is not capable of remedy; c. becomes insolvent, enters administration or liquidation, or has a receiver appointed.
We may also suspend or terminate immediately where your use of a service breaches our Acceptable Use Policy in a way that creates a risk to us, to other customers or to third parties.
5.4 What happens on termination
On termination:
a. you must pay all charges due up to the termination date, including for any minimum term not yet served;
b. we will provide reasonable assistance with migration, chargeable at our standard rates unless your Order says otherwise;
c. we will delete or return personal data in accordance with the Data Processing Agreement;
d. we will delete your other data 30 days after termination, unless you ask us in writing to retain it for longer, which we may charge for.
Retrieve your data before you terminate. We are not obliged to retain it, and once deleted it cannot be recovered.
5.5 Domain names
Where we hold domain names on your behalf, we will transfer them to you or to a registrar you nominate on request, provided your account is settled. We will not unreasonably withhold or delay a transfer.
6. Intellectual property
6.1 Yours stays yours
You own your data, and any intellectual property you had before this agreement or develop independently of it. Nothing here transfers it to us.
6.2 Ours stays ours
We own our systems, tools, scripts, documentation, know-how and anything we develop in the course of providing services generally. Where we create something specifically for you and your Order says you own it, you own it; otherwise you have a non-exclusive licence to use it for your own business purposes for as long as this agreement continues.
6.3 Third-party software
Software we supply or install on your behalf is licensed, not sold, and is subject to its vendor’s terms. We will tell you where those terms impose obligations on you.
7. Confidentiality
Each party will keep the other’s confidential information confidential, use it only for the purposes of this agreement, and protect it with at least the care it applies to its own.
This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law — in which case the disclosing party will be told first where legally permitted.
These obligations continue for three years after termination, and indefinitely for anything that is a trade secret.
8. Data protection
Where you are a business or organisation and we process personal data on your behalf, our Data Processing Agreement applies and forms part of this agreement. A signed or tailored copy is available on request (see clause 1.3).
If you use our services as a private individual, for your home, the Data Processing Agreement does not apply. We are the controller of your personal data, and our Privacy Notice explains how we handle it.
Where we process personal data as a controller in our own right — your business contact details for account management and billing — our Privacy Notice applies.
Our current subprocessors are published at https://pc-q.co.uk/subprocessors.
9. Liability
9.1 What we do not exclude
Nothing in this agreement limits or excludes either party’s liability for:
a. death or personal injury caused by negligence; b. fraud or fraudulent misrepresentation; c. any liability that cannot lawfully be limited or excluded.
If you are a consumer, the exclusions and limits in 9.2 to 9.4 apply only so far as the law allows. They do not affect your statutory rights, and nothing in this section limits our liability for failing to carry out a service with reasonable care and skill. Section 18 sets out how this works.
9.2 What we are not liable for
Subject to 9.1, we are not liable for:
a. loss of profit, revenue, business, contracts or anticipated savings; b. loss of goodwill or reputation; c. loss or corruption of data, except where it results from our failure to take the backup measures your Order requires; d. indirect or consequential loss; e. loss arising from your failure to meet your responsibilities under section 3; f. loss arising from third-party services or networks outside our reasonable control.
9.3 Our overall limit
Subject to 9.1, our total liability arising out of or in connection with a service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited in any 12-month period to the charges paid by you for that service in the 12 months preceding the event giving rise to the claim. Where a claim arises from more than one service, the limit is the total of the charges for those services.
Where the service has been running for less than 12 months, the limit is the charges that would have been payable for it over 12 months at the rate then applying.
A service means a service listed on your Order, such as Microsoft 365 licensing, backup, website hosting or Care & Support.
9.4 Time limit
Neither party may bring a claim under this agreement more than 12 months after it became aware, or ought reasonably to have become aware, of the facts giving rise to it. This does not apply to claims under 9.1.
9.5 Insurance
Our charges are set on the basis of the limits in this section. We carry out our services with reasonable care and skill, but we are not your insurer. If you are a business customer, you are responsible for deciding what insurance your organisation needs, such as cyber, business interruption or professional indemnity cover, and for arranging it.
10. Force majeure
Neither party is liable for failure or delay caused by something beyond its reasonable control — including acts of God, fire, flood, war, terrorism, epidemic, industrial action, failure of public telecommunications networks, power failure, or action by a government or regulator.
The affected party will tell the other promptly and use reasonable efforts to minimise the effect. If the event continues for more than 30 days, either party may terminate the affected service on written notice without liability.
11. General
Assignment. You may not assign or transfer this agreement without our written consent, not to be unreasonably withheld. We may assign it to a purchaser of our business, and will tell you.
Subcontracting. We may subcontract performance, but remain responsible for it.
Variation. We may update these terms on 30 days’ notice. Where a change materially reduces your rights, you may terminate the affected service without penalty before it takes effect. Changes required by law or regulation take effect on the date required.
Entire agreement. This agreement is the whole agreement between us and supersedes anything said or written beforehand. Neither party relies on any statement not set out in it. This does not limit liability for fraudulent misrepresentation.
Waiver. A failure to enforce a right is not a waiver of it.
Severance. If any provision is found unenforceable, the rest continues in force.
Third parties. No one other than the parties has rights under this agreement.
Notices. Notices must be in writing. Ours go to the contact address on your account; yours go to [email protected] or our registered office. Email is sufficient for all notices except termination for cause, which must also be sent by post.
Governing law. This agreement is governed by the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Service-specific terms
12. Communications services — broadband, telephony and mobile
These terms apply in addition to the general terms, and prevail over them where they conflict.
12.1 Before you order
Before you commit, we will give you the contract information and a contract summary required by Ofcom’s General Conditions, setting out the main characteristics of the service, the price, the contract length and how to end it.
12.2 Service delivery
Broadband and telephony services depend on infrastructure operated by third parties. Activation dates given to you are estimates provided by the network operator and are not guaranteed.
Speeds quoted are estimates based on information from the network operator. Actual speeds vary with line characteristics, distance, internal wiring, equipment and network conditions.
12.3 Minimum terms and early termination
Communications services are supplied on a rolling monthly basis unless a minimum term is stated in your Order.
Where a minimum term is stated and you terminate before the end of it, an early termination charge applies, calculated as the remaining monthly charges for the unexpired part of the term, less any costs we avoid.
12.4 Price changes
If we increase the price of a communications service, we will give you at least 30 days’ notice, and you may end that service without penalty within 30 days of the notice — including during a minimum term, and with no early termination charge.
We will tell you clearly what the new price is in pounds and pence, when it takes effect, and that you have the right to leave.
This right to leave:
a. applies only to the service whose price is increasing. Your other services, and any minimum term that applies to them, are not affected;
b. does not apply to a price change that was set out in pounds and pence in your Order or contract summary when you agreed to it, to a change required by law or regulation (such as a change in VAT), or to a change that is entirely to your benefit.
If you end a service during its minimum term for any other reason, the early termination charge in clause 12.3 applies.
We do not operate automatic annual price rises linked to inflation or to a fixed percentage.
12.5 Switching
If you move to another provider, we will cooperate with the switching process. We will not charge you for switching away, beyond any early termination charge properly due under 12.3.
12.6 Complaints
If something goes wrong, our Complaints Procedure applies. If we cannot resolve it within six weeks, or we reach deadlock sooner, small business customers may refer the matter free of charge to the Communications Ombudsman, the dispute resolution scheme appointed by Ofcom of which we are a member. We will tell you how at the point of deadlock.
13. Hosting services
13.1 What we provide
Website, email and DNS hosting on our managed infrastructure, as specified in your Order, including the resource allocation stated there.
13.2 Your content
You are responsible for the content of your website and anything you store on our platform, including that it is lawful, that you hold the necessary rights, and that it complies with our Acceptable Use Policy.
13.3 Resource use
Where your use materially exceeds the resources in your Order, or affects other customers, we will contact you to discuss an appropriate plan. We will not suspend service for resource use without first giving you a reasonable opportunity to address it, except where the impact on other customers is severe and immediate.
13.4 Backups
We take backups of hosted data as stated in your Order. Backups are a disaster recovery measure for our platform, not a substitute for your own. We recommend you keep your own copy of anything you cannot afford to lose.
13.5 Software maintenance
Where your Order includes maintenance of website software — content management systems, plugins or themes — we will apply updates on the basis stated in your Order. Where it does not, keeping that software current is your responsibility, and we may suspend a site that presents a security risk to our platform, having first told you where time allows.
14. Microsoft 365 and third-party subscriptions
14.1 Licensing
We resell subscriptions on terms set by the vendor. Your use is subject to the vendor’s own terms, which we will provide or point you to.
14.2 Commitment periods
Annual subscriptions commit you for the full year, because we are committed to the vendor for the same period. Licence counts can be increased at any time; reductions take effect at the end of the commitment period.
14.3 Vendor price changes
Where a vendor increases its prices, we may pass that increase on with 30 days’ notice. We will tell you it is a vendor change, and clause 4.7 applies.
14.4 Administration
Where we administer your tenant, we hold administrative access. You may withdraw that access at any time, but we cannot deliver the administration service without it.
14.5 Backup
Microsoft does not back up your data in the way most organisations assume. Unless your Order includes a backup service, your Microsoft 365 data is not backed up by us.
15. Support services
15.1 What is included
The support included in your plan is set out in your Order. For Care & Support, your package is described on our website. That description, as published when you order or as later updated on notice under clause 2.2 or clause 11 (Variation), forms part of your Order.
On Care & Support Light and Standard, and on Business Server Care, support starts when you contact us. We do not watch for or act on alerts on those plans. Proactive care, such as acting on alerts, scheduled checks and reports, is included only on Care & Support Premium.
Work outside your plan’s scope is chargeable at our standard rates, and we will tell you before we start if something falls outside.
15.2 How to contact us
Support requests can be raised by email, by telephone, through our customer portal, or in person at our premises in Llanidloes.
Our core support hours are Monday to Friday, 9:30am to 5:30pm, excluding bank holidays.
Requests received outside core hours are picked up when we are next open and scheduled as soon as possible. We will use reasonable efforts to respond to genuinely urgent issues outside those hours, but this is not a guaranteed service unless your Order includes out-of-hours cover.
15.3 Response
Our target is to respond to support requests within 8 business hours on every plan, and within 4 business hours on Care & Support Premium. Business hours are our core support hours in clause 15.2. In practice we normally respond within the hour, but that is not a commitment. Where your Order sets different target response times, those apply. Response times are targets for acknowledging and beginning work, not for resolution — resolution times depend on the nature of the problem.
15.4 Remote access
Delivering support usually requires remote access to your systems. By raising a support request you authorise us to access the systems reasonably necessary to resolve it. We log the access we make.
We will never contact you out of the blue to ask for a password or security code, or to connect to your computer. A remote session only starts when you have asked us for help or agreed a session with us. If someone claiming to be from PCQ contacts you and asks for any of these, end the call and ring us on 01686 411000.
15.5 On-site attendance
Where on-site attendance is required and is not included in your plan, we charge at our standard rates plus travel, and we will tell you before attending.
16. Equipment and hardware
16.1 Supply
Hardware we supply is subject to the manufacturer’s warranty. We will pass on the benefit of that warranty and assist with claims, but we are not the manufacturer.
16.2 Title and risk
Title passes on payment in full. Risk passes on delivery.
16.3 Loaned equipment
Equipment provided on loan, including routers and telephony hardware, remains ours. You must return it in reasonable condition within 30 days of the service ending, or we may charge the replacement cost.
17. Workshop repairs and data services
17.1 What this covers
Work carried out on a device you bring to or send to our premises — diagnosis, repair, upgrades, operating system installation, and transferring data from one device or disk to another.
17.2 Before we start
We will tell you what we think is wrong, what we propose to do, and what it will cost. Where we cannot know the cost until we have investigated, we will tell you our diagnostic charge first and come back to you with a quote before carrying out chargeable work.
If we find the work will cost materially more than quoted, we will stop and ask you before continuing.
17.3 Your data — the most important part
Back up your data before you bring a device to us, if you possibly can. Repair work sometimes carries a risk to the data on a device, and some faults mean the data is already at risk before it reaches us. We will tell you where we think there is a risk.
Where you ask us to transfer or recover data, or where we judge it necessary to protect your data before working on a device, we copy that data to a server at our premises. That copy:
- is held on equipment that is encrypted at rest;
- is accessible only to the technicians carrying out your work;
- is deleted within 30 days of your device being returned to you.
If you want us to keep a copy for longer, ask and we will agree it with you in writing. If you want it deleted sooner, tell us and we will do it.
We do not look through your files. Our technicians open only what is necessary to carry out and check the work you have asked for. If we come across content that we are obliged by law to report, we will report it — this is the one exception and it is not within our discretion.
17.4 Your device while it is with us
While your device is in our care we will take reasonable care of it. We keep customer devices in our workshop area, which is not accessible to the public.
Our premises are alarmed, with a monitored system connected to a police response.
We are not an insurer. If your device is exceptionally valuable, or holds data you could not replace, tell us when you book it in so we can agree how to handle it.
If a device is lost or damaged while in our care through our failure to take reasonable care, we will put it right — by repair, replacement with an equivalent item, or payment of its value, whichever is appropriate. Where you are a consumer, section 18 applies and your statutory rights are unaffected.
Devices awaiting repair, awaiting parts, and repaired and awaiting collection are all covered by this clause, however long they are with us.
17.5 Passwords and access
Most workshop work cannot be done without being able to sign in to the device. If you give us a password, PIN or other credential so that we can carry out work on your behalf:
- we use it only to carry out the work you have asked for;
- it is written on paper and kept physically with your device — we do not store it on a computer, in our ticketing system, or anywhere else digital;
- the paper record is destroyed once the work is complete;
- we will never ask you for a password by email, and we will not ask for credentials we do not need for the work.
We recommend you change the password after you collect your device. That is the surest way to close off access, and it is good practice whoever has worked on it.
If the work requires access to an online account of yours — an email account, for example — we will ask you specifically, explain why, and limit ourselves to what that work requires.
17.6 Data recovery is not guaranteed
Where a device or disk has failed, data recovery may be partial or impossible, and attempting it can sometimes make matters worse. We will tell you what we think the prospects are before we begin. We do not guarantee recovery, and our charge for attempting it is payable whether or not it succeeds — we will make clear in advance when that applies.
17.7 Collecting your device
We will tell you when your device is ready. Please collect it promptly — we have limited secure storage and we would rather your data was with you than with us.
17.8 Uncollected devices
If your device is not collected:
a. after 30 days we will write to you at the contact details we hold, asking you to collect it and telling you what will happen if you do not;
b. after a further 90 days from that notice, we may dispose of the device, which may include sale to cover the charges you owe. We will account to you for anything we recover above what you owe us;
c. we will securely erase the data on any device we dispose of, and will delete any copy we hold of it.
We will not dispose of a device without having first written to you. If you contact us at any point before disposal and arrange collection, this clause stops applying.
17.9 Storage charges
We do not charge for storage during the first 30 days. After that we may charge a reasonable storage fee, which we will tell you about in the notice under 17.8(a).
17.10 Parts
Replaced parts become ours unless you ask for them back when you book the work in. Where we fit a new part, the manufacturer’s warranty applies as set out in section 16.1.
18. If you are a consumer
This section applies where you are an individual acting wholly or mainly outside your trade, business, craft or profession. It prevails over anything else in these terms.
18.1 Your statutory rights
Under the Consumer Rights Act 2015 we must carry out services with reasonable care and skill, within a reasonable time, and for a reasonable price where none was agreed. Goods we supply must be of satisfactory quality, fit for purpose and as described.
If we fall short, you are entitled to have the service put right, or to a price reduction where that is not possible or we do not do it within a reasonable time. For goods, you may be entitled to a repair, replacement or refund.
Nothing in these terms affects those rights, and any term here that would reduce them does not apply to you.
18.2 Cancelling
Where you arrange a service with us at our premises, there is no automatic right to cancel, though we will always try to be reasonable if your circumstances change.
Where you arrange a service at a distance — by telephone, email or through our website — or away from our premises, you have 14 days to cancel without giving a reason.
If you ask us to start work within that 14-day period, you can still cancel, but you must pay for what we have already done. If the work is finished within the 14 days at your express request, the right to cancel ends on completion. We will make this clear when you book.
To cancel, tell us by any clear means — email to [email protected], a telephone call, or in person. We will refund you within 14 days of being told.
Model cancellation form (complete and return this form only if you wish to cancel the contract):
To: PCQ Solutions Ltd, Cambrian House, Cambrian Place, Llanidloes, Powys, SY18 6BX —
[email protected]
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods* /
for the supply of the following service*:
Ordered on* / received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
* Delete as appropriate.
18.3 Liability
We do not exclude liability for failing to use reasonable care and skill, and we do not limit our liability to the price you paid where that would be unfair to you. Where we are liable for loss or damage, we are liable for loss that was a foreseeable result of our breach.
18.4 Complaints and disputes
Our Complaints Procedure applies to you. For communications services, you may refer an unresolved complaint to the Communications Ombudsman as set out in section 12.6 — this route is open to consumers as well as to small businesses.
18.5 Law
You have the benefit of the consumer protection law of the part of the United Kingdom in which you live, and may bring proceedings in the courts there.
Questions about any of this?
If something here affects you and is not clear, ask us. We would rather explain it than have you guess.