Care & Support – Home options

Get peace of mind with our
Care & Support Home options

Choose from our range of care packages. Should you wish to have a custom option with features that differ from our suggestions please let us know.

Popular Combined Home Care & Support Packages

Home Light

Care & Support
£ 6
95
Monthly / Per device / Inc VAT
  • Protection Software BitDefender Gravityzone
  • Cloud Backup (LiveDrive)
  • Telephone Support
  • Support ticket platform - 24/7/265 helpdesk for anything any time

Home Standard

Care & Support
£ 11
95
Monthly / Per device / Inc VAT
  • Protection Software - BitDefender Gravityzone
  • Cloud Backup (LiveDrve)
  • Telephone Support
  • Support ticket platform - 24/7/265 helpdesk for anything any time
  • Remote Support - Instant help service included
Popular

Home Premium

Care & Support*
£ 14
95
Monthly / Per device / Inc VAT
  • Protection Software - BitDefender Gravityzone
  • Cloud Backup - Duplicates your personal files to our London Data Centres - Never lose a file​
  • Telephone Support - Call anytime in office hours to get help​
  • Support ticket platform - 24/7/265 helpdesk for anything any time
  • Remote Support - Instant help service included
  • Workshop Booking & Labour fees included*

Home Complete

Care & Support**
£ 19
95
Monthly / Per device / Inc VAT
  • Protection Software - BitDefender Gravityzone
  • Cloud Backup - Duplicates your personal files to our London Data Centres - Never lose a file​
  • Telephone Support - Call anytime in office hours to get help​
  • Support ticket platform - 24/7/265 helpdesk for anything any time
  • Remote Support - Instant help service included
  • Workshop Parts & Labour! Please read below for more information on cover and limitations**

Save 50p a month if you have PCQ Broadband

Want to mix and match your choices? Please see here.

Bitdefender Gravityzone

Protection
£ 3
99
Monthly per device
  • Best in class protection (Enterprise grade!)
  • Windows and Mac Compatible
  • Virus / Malware / Ransomware / Firewall Protection

Cloud Backup

LiveDrive
£ 3
99
Monthly per device
  • Secure encrypted transfers and storage
  • UK only storage (3 sites around London)
  • Peace of mind for your personal files

Remote Support

Instant Help
£ 6
95
Monthly per device
  • Secure encrypted links
  • You're in safe hands - All sessions are logged
  • No waiting - Sit back and watch your issues get fixed

Workshop Fees

Labour is covered*
£ 6
95
Monthly per device
  • Booking fee and all PCQ labour is included
  • All jobs tracked and you get updated
  • No surprise bills - Should you need parts we will confirm price first!

Workshop Fees

Parts & Labour**
£ 15
95
Monthly (example price only)
  • Booking fee, Labour & Parts included!
  • All jobs tracked and you get updated
  • No surprise bills - All your repairs covered in your fee

* Excludes labour by 3rd party agents.  

(Examples such as “low level board repairs” and “Data recovery in the lab”.  Booking type covered is “Standard”)

**

Parts (PCQ reserve the right to use New, refurbished or tested used parts to conduct a repair). 

Labour (Excludes labour by 3rd party agents.  Examples such as “low level board repairs” and “Data recovery in the lab”) 

Value (Devices sold with a value over £700 will not be covered by the advertised fee.  Please ask for pricing on higher value devices)

Faults (Hardware cover excludes “accidental damage” events such as being dropped/hit &water spillage for example.)

Save 50p a month if you have PCQ Broadband