Get peace of mind with our
Care & Support Home options
Care & Support Home options
Choose from our range of care packages. Should you wish to have a custom option with features that differ from our suggestions please let us know.
Popular Combined Home Care & Support Packages
Home Light
Care & Support-
Protection Software BitDefender Gravityzone
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Cloud Backup (LiveDrive)
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Telephone Support
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Support ticket platform - 24/7/265 helpdesk for anything any time
Home Standard
Care & Support-
Protection Software - BitDefender Gravityzone
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Cloud Backup (LiveDrve)
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Telephone Support
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Support ticket platform - 24/7/265 helpdesk for anything any time
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Remote Support - Instant help service included
Home Premium
Care & Support*-
Protection Software - BitDefender Gravityzone
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Cloud Backup - Duplicates your personal files to our London Data Centres - Never lose a file
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Telephone Support - Call anytime in office hours to get help
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Support ticket platform - 24/7/265 helpdesk for anything any time
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Remote Support - Instant help service included
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Workshop Booking & Labour fees included*
Home Complete
Care & Support**-
Protection Software - BitDefender Gravityzone
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Cloud Backup - Duplicates your personal files to our London Data Centres - Never lose a file
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Telephone Support - Call anytime in office hours to get help
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Support ticket platform - 24/7/265 helpdesk for anything any time
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Remote Support - Instant help service included
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Workshop Parts & Labour! Please read below for more information on cover and limitations**
Save 50p a month if you have PCQ Broadband
Want to mix and match your choices? Please see here.
Bitdefender Gravityzone
Protection-
Best in class protection (Enterprise grade!)
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Windows and Mac Compatible
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Virus / Malware / Ransomware / Firewall Protection
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Additional devices just £2.50 pm
Cloud Backup
Unlimited LiveDrive-
Secure encrypted transfers and storage
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UK only storage (3 sites around London)
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Peace of mind for your personal files
Remote Support
Instant Help-
Secure encrypted links
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You're in safe hands - All sessions are logged
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No waiting - Sit back and watch your issues get fixed
Workshop Fees
Labour is covered*-
Booking fee and all PCQ labour is included
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All jobs tracked and you get updated
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No surprise bills - Should you need parts we will confirm price first!
Workshop Fees
Parts & Labour**-
Booking fee, Labour & Parts included!
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All jobs tracked and you get updated
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No surprise bills - All your repairs covered in your fee
* Excludes labour by 3rd party agents.
(Examples such as “low level board repairs” and “Data recovery in the lab”. Booking type covered is “Standard”)
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Parts (PCQ reserve the right to use New, refurbished or tested used parts to conduct a repair).
Labour (Excludes labour by 3rd party agents. Examples such as “low level board repairs” and “Data recovery in the lab”)
Value (Devices sold with a value over £700 will not be covered by the advertised fee. Please ask for pricing on higher value devices)
Faults (Hardware cover excludes “accidental damage” events such as being dropped/hit &water spillage for example.)
