Care & Support
Care & Support – Home
Protection, backup and help for the computers at home — priced per device, per month.
All prices on this page include VAT. The price you see is the price you pay.
Two packages, priced per device, per month, including VAT. Rolling monthly, so you can stop whenever you like — or take just the parts you want.
The two packages
| Package | What you get | Per device / month |
|---|---|---|
| Home Light | Bitdefender GravityZone, Syncro RMM monitoring and patching, telephone support in office hours, and our ticket platform. | £9.95 |
| Home Standard | Everything in Home Light, plus remote support included and no hourly charges for covered work. | £16.95 |
Or mix and match
You don’t have to take a package. Any of these can be bought on its own, and Bitdefender can be added to either package.
| Service | Detail | Price |
|---|---|---|
| Bitdefender GravityZone | Protection for Windows and Mac — virus, malware, ransomware and firewall. | £5.95 per device / month Additional devices £3.50 |
| Remote Support | Secure encrypted connection, every session logged. Starts straight away in office hours, with no travel and no call-out. Further time is £25 per 30 minutes. Included free on Home Standard. | £25 per 30-minute session |
| Workshop labour | Bench work at our Llanidloes store. The rate depends on how quickly you need it back, and we confirm the price of any parts first. | See Workshop |
Worth knowing
- Supported by our own team in Llanidloes, Mid-Wales.
- Priced per device, per month. Rolling monthly, no minimum term.
- Remote support and workshop labour are charged per job, not monthly.
- Cloud backup is a separate service and isn’t included in either package.
- Phone support is open 9am to 5pm, and our Llanidloes store 10am to 5pm, Monday to Friday.
Not sure what you need?
Tell us what you’re trying to do and we’ll suggest what fits. No hard sell.