Legal
Accessibility
We want everyone to be able to use this website, whatever device or assistive technology they use.
Our aim
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. The site hasn’t yet been independently audited, so we can’t yet say how fully it meets that standard.
In building it we have:
- chosen text and background colours with strong contrast,
- used clear headings, so the page structure makes sense to screen readers,
- made the layout work on phones and tablets as well as computers,
- written in plain English, without jargon where we can avoid it.
What may not work as well
Some services we link to, such as the client portal, webmail and remote support tools, are provided by other companies and may not meet the same standard. Our Welsh page is a best-effort translation.
Need it another way?
If you find any part of this site hard to use, or would rather deal with us another way, we’re happy to help by phone, by email or in person:
- Phone 01686 411000, Monday to Friday, 9am to 5pm
- Email [email protected]
- Visit our store on Cambrian Place, Llanidloes, Monday to Friday, 10am to 5pm
Tell us about a problem
If something on this site doesn’t work for you, tell us which page and what happened, and we’ll look at fixing it.
This statement was written on 6 November 2026. We’ll review it whenever the website changes significantly.