PCQ Data Policy

PCQ Data Policy

PCQ is serious about the safety of your information. We want to keep you secure and adhere to the law. Please see our data policies below.

General Data Protection Notice



PC Q Solutions Ltd
Cambrian House, Cambrian Place
SY18 6BX
Tel:      01686 411000
Email:  contact@pc-q.co.uk
Web:    https://pc-q.co.uk 


1. What we need

Our General Personal Data Protection Policy governs the use and storage of your data. You can see our General Personal Data Protection Policy at https://pc-q.co.uk/datapolicy

PC Q Solutions is a Controller of the personal data you the data subject provide us. We collect the following types of personal data from you:

  • For Clients:
    • First name,
    • surname
    • full address details,
    • business address details,
    • phone numbers,
    • email address (or multiple if provided),
    • IP address,
    • access details (if appropriate usernames/passwords)
  • For Employees:
    • name,
    • address,
    • email,
    • date of birth,
    • bank details
    • Contact Number
    • Passport/Photo ID
  • Suppliers and Third Parties:
    • name
    • address
    • email,
    • bank details
    • Contact Number

2. Why we need it

We need your personal data in order to provide you with the following services:

  • Sales and Services
  • Provision of marketing news
  • Marketing of Products and services
  • Invoicing
  • Processing of Payroll
  • HR functions

3. What we do with it

Your personal data is processed in PC-Q Solutions Ltd, Cambrian House, Cambrian Place, Llanidloes, Powys, SY18 6BX. Hosting and storage of your data takes place in PC-Q Datacentres.

Whenever PC-Q uses a third-party supplier or business partner to process personal data on its behalf, PC-Q will ensure that this processor will provide security measures to safeguard personal data that are appropriate to the associated risks. For this purpose, the Processor GDPR Compliance Questionnaire will be used. We will establish a data sharing agreement with the supplier or contractor, to ensure the fair and lawful processing of any personal data we share.

4. How long we keep it

In terms of GDPR and the Data Protection Act, we are required to keep your documents for your period of membership according to the Data Retention Policy. After this period, your personal data will be irreversibly destroyed. Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information. Please see Data Retention Policy for more information on our personal data retention schedule.

5. What are your rights?

Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted. Please contact us through the contact details as given whereupon you will be sent a Data Subject Access Request Form.

In the event that you wish to complain about how we have handled your personal data, please contact our DPO or senior individual tasked with data protection email manager@pc-q.co.uk or in writing at Data Protection, PCQ Solutions, Cambrian House, Cambrian Place, Llanidloes, Powys, SY18 6BX. Our managing director will then look into your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the ICO and file a complaint with them.