Support

Support

Need help? You're in the right place and in safe hands

PCQ is here to help!

  • Existing or new clients alike, we can provide support
  • We can support Windows, Apple and Linux environments
  • Any make or model
  • Home users
  • Business users
  • Basic help for first time users
  • Support for IT professionals and consultants
  • Our clients are global. No matter where you work or live, we can help
  • Internet support – PCQ is an internet provider, this gives us insight and tools to assist
  • Data support – Telecoms – Data cabling – Wifi


Start with a phone call
01686 411000 or email support@pc-q.co.uk

Support ticket

  • Raise a new ticket to get help
  • 24/7/365 access to support
  • check progress on a ticket
  • History is noted in your client portal
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Remote support

  • Instant expert help
  • Safe & secure
  • Fully logged activity
  • More than 90% of issues are fixed this way
  • Reduced cost and environmentally friendly
  • Sit back and watch us work
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Workshop

  • Professional service
  • Clear, up front charges
  • Choice of rates
  • Choice of priority
  • Fast turnaround
  • Diagnostic suite
  • Anti-static environment
  • Insured
  • Banking grade secuirty
  • Data protection registered (ICO)
  • Cyber Essentials accredited
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Callout

  • Engineers are available quickly
  • Home installations
  • Business installations
  • National network of IT consultants available
  • National network of cable engineers available
  • Insured
  • Payment arranged after site works are done, never on the spot (protecting the vulnerable)
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